From the how-not-to-do-it dept. Jane Galt has an article on
Sony VAIO customer
service that is just outrageous. I work in phone tech support - and the
service that she's gotten would have had a blistering comemnt delivered to me
from my manager. OTOH, the company I work for doesn't offshore their tech
support, and while I understand there are some outsourced call cetners, they
deal with the penny-ante billing BS, not with anything serious.